QUALITY ASSURANCE POLICY

QUALITY ASSURANCE POLICY

EMBRYOLAB was established in 2004 with the aim of helping people with fertility disorders to overcome them and start their own family. At Embryolab we provide the most advanced services in the field of Assisted Reproduction and we stand by the people who trust us at every stage of the journey to realize their dream, with dedication, care and genuine interest.

Our Vision is rather simple; it speaks to the hearts of all of us and is our guide in our long-term course: “At Embryolab, people with passion and respect to your dream, dedicated to knowledge, “We are changing lives, we are creating families”

Our mission is to treat and prevent infertility with a personal approach. From the moment employee are entering the premises of the Unit, they are dedicated to the high mission we are serving. And this can only be done if all of us are fully dedicated, so that we can achieve:

Absolute satisfaction and care of all the people who trust us
A creative and harmonious working environment
High level certified services
Continuous and prudent development and evolution of both the company and its people

The Values leading our company are:

Quality: We recognize the importance of quality certification and apply it every day, putting ourselves and our system to continuous audits so that our services meet the expectations of the people we care for. At Embryolab, Quality is a daily practice.
Innovation: The starting point of innovation is our modern laboratory and medical equipment, which guarantees safety and precision, supporting the efforts of all of us.
Transparency: We inform the couple in detail, both about the diagnostic tests and the proposed treatment. The trust of the couple is a non-negotiable ally in every step we take. We strictly adhere to the terms of confidentiality, while clearly explaining, at all stages of the treatment, the schedule, the laboratory and clinical findings and the appropriate methodology that will lead to the desired result.
Care: Dealing with infertility is about caring for the individual and the couple, with a deep understanding of the uniqueness and sensitivity of each individual. At Embryolab we are committed to this. We call it, “science that cares”.
Teamwork: The power of many, the cooperation and the synergy towards the common goal, are essential components in our daily operation. We are honest, have a TEAM attitude and do not stay on minute things; instead, we focus on offering optimal services to people. And we achieve this through teamwork, treating colleague as we treat our patient: with real care and understanding. We put the “WE” before “I”. We put the “I” into “WE”.

The Management of Embryolab is committed to:

The full implementation of legal and regulatory provisions governing the national as well as the European legislation
Careful selection, training and development of its people
Optimal operation in each department, which is derived from our principles and values
Clear objectives for each employee, which will ensure objective evaluation and transparency
Investments in innovation and modern infrastructure
Ensuring a distinctive network of scientists in order to achieve a wholistic approach to the causes of infertility
Use of key performance indicators to achieve the continuous improvement of our Quality System.